Joint Message from the Chair and the CEO

Executing on Global Priorities

While brighter prospects have emerged in many of the world's economies, challenging variables persist: political unrest in the oil-rich Middle East, inflationary pressures, personal and government debt loads, China's progress (now the world's second largest economy), and a relentless demand for ever-scarcer resources. While Canada's performance has distinguished itself on the world stage, the higher valuation of our currency affects CSA's profitability.

Against this landscape, issues of safety, sustainability and social good dominate legislative and boardroom agendas. Too many unsafe products cause injury. Too many businesses fail to act sustainably. Too many people live without adequate financial means or suffer through disasters.

At CSA Group, we have a proud role to play in helping to identify and manage these issues, and in reducing their adverse effects. As you'll see from this report, we achieved a great deal in 2010/2011 to advance safety, sustainability and social good... all while acting in a sustainable way ourselves.

We are building a strong and sustainable organization that acts globally to prevent injuries and fatalities, protect the environment, and demonstrate care and concern for people. Just one, albeit significant, display of this drive was the completion of our new corporate headquarters in Rexdale, Ontario, where sustainable practices, energy-efficient technologies, safe design and concern for our employees and local community have come together into one remarkable hub of innovation.

Business Results

Our 2010/2011 business results reflect our strong service focus, and our commitment to efficiency and cost-effective processes.

Overall, across CSA Group, revenues were $217 million. We delivered an all-time high operating margin of $21 million.

The Triple-S Agenda

In today's challenging economic and environmental conditions, businesses, governments and communities have a responsibility to act in a safe, sustainable way and to do social good. Meeting a "Triple-S" agenda helps advance business strategies, builds competitive advantage in the marketplace, and sustains brand and reputation.

As a knowledge-based organization, CSA has the vision, solutions and services to support these efforts and to deliver measurable value to business performance. CSA is also addressing its own "Triple-S" agenda, as our key achievements in the past year so ably demonstrate.